Notice of Certificate Suspension and Revocation

Procedures for suspending or revoking certificates and revising the list of certified persons

The reasons for taking action will be brought to the attention of the certification manager, who will review the information and decide whether to proceed. In either case, he/she will send a letter to the certification personnel via registered mail/courier, informing them of the detailed reasons for the action and the decision to continue
The certified party must reply to Top-ISO International Limited within 14 days of receiving the letter
If the certification manager determines that the actions or stance contained in the certifier's response are satisfactory, he will send a letter stating this and mail it to the certification personnel by registered mail
If actions need to be performed, a deadline must be set, and the certification manager must review the performance status during this period to ensure they are effectively completed in order to avoid suspension or revocation
If the certified person fails to respond within 14 days, responds in a manner that does not meet the standards, or fails to effectively complete the required actions within the allowed time, the certification manager will decide whether to suspend or revoke the certification
If a decision is made to revoke certification, the certification manager will be responsible for suspending the revoked certification, notifying the certified person by registered mail, courier, or email, and publishing the revocation information if necessary

The following reasons are considered conditions for suspension or revocation

Significant non-compliance or failure to implement effective corrective actions within the specified timeframe
Improper use of certificates, badges and symbols that do not meet the requirements of Top-ISO International Limited
The certification personnel stopped providing high-quality certification services for an extended period of time
The certified party has consistently failed to meet any certification or recertification requirements, including those related to validity
The certifier failed to fulfill its financial obligations to Top-ISO International Limited
The certifier submits a formal request to revoke the certification
The certifier has breached any contractual terms between itself and Top-ISO International Limited
Certification personnel are unable or unwilling to ensure compliance with standard revisions
Serious complaints or a large number of complaints from stakeholders
Certification personnel are not permitted to conduct periodic checks at the required frequency

Conditions for suspending or canceling certification

Certification will be suspended unless a response to the notification letter is received within 14 days, and Top-ISO International Limited may issue a suspension notice at its own discretion
If both parties agree to implement corrective actions, an implementation period will be specified, and the corrective actions will be reviewed at the specified time. This may involve special assessments/assessment visits or review of submitted objective evidence, at the sole discretion of Top-ISO International Limited. If the corrective actions are deemed insufficient or not completed within the specified time, certification will be automatically suspended
In serious cases, Top-ISO International Limited may suspend certification before implementing corrective action
If a suspension is imposed, the certified individual must notify Top-ISO International Limited of any outstanding deficiencies within 14 days of the suspension. Failure to comply with this requirement will result in the revocation of the individual's certification
Once the improvement measures taken by the certified personnel to resolve the problem are verified by Top-ISO International Limited, their certification will be restored. The validity period of the certification certificate will not be proactively modified or extended
If the certified party fails to respond to Top-ISO International Limited's notification within the 14-day grace period or fails to implement corrective actions within the specified time, the certification will be revoked after suspension
In serious cases, Top-ISO International Limited may immediately revoke certification without following the initial suspension procedure
Upon revocation of certification, certified individuals must return all certification documents to Top-ISO International Limited
If a certified party continues to use the certified documents, seals, or marks granted by Top-ISO International Limited after the certification is revoked, Top-ISO International Limited will take legal action against the certified party
Once certification is revoked, a new application cannot be submitted within 6 months. After 6 months, a new application process must be followed. Top-ISO International Limited will conduct a comprehensive assessment and determine eligibility
Certified individuals have the right to appeal any decision made by Top-ISO International Limited and may request information on the appeal process and appeal form
The certification manager must remove certified personnel whose certificates have been revoked from the list